Eliminate costly fines related to LEP compliance.
WHY RXTRAN?
Costco Pharmacy needed to ensure full compliance with state regulations that require pharmacies to
provide prescription labels in multiple languages for patients with Limited English Proficiency (LEP).
States with language accessibility mandates include California, Oregon, and, soon, Costco’s home
state of Washington.
In these states, non-compliance exposed Costco to regulatory penalties, failed audits, and reputational
risk, making prescription label translations not only a patient safety issue but also a compliance
priority.
The Problem
Pharmacies face growing compliance requirements to ensure that LEP patients receive clear and accurate prescription instructions. For Costco, this meant finding a solution that would:
- Guarantee 100% compliance with state regulations
- Provide audit-ready processes and documentation
- Eliminate workflow disruptions for busy pharmacy staff
- Scale quickly across new locations
Costco required a partner with a proven label translation solution that could be integrated into its EPS Pharmacy Management System and scale easily across hundreds of pharmacies and warehouses.
