Comparison Of Two Leading Over-the-Phone Interpreting Service Providers

Introduction

Communicating accurately is critically important in today’s highly globalized world, especially with medical, legal or customer service oriented subject matter. This can be especially challenging when the need arises to communicate with customers, patients or colleagues who speak little to no English.  For such circumstances, On-the-Phone Interpreting (OPI) services are the best answer to solve these ever-growing communication needs.

How to get it done as easily, accurately and cost effectively as possible whenever the need arises 24/7 are the most important criteria companies look for when deciding on which OPI service is the one they will enlist.

In this Blog, we will review two leading OPI service providers in detail, Language Scientific and LanguageLine.  We will delve into the top benefits of each service, for a better understanding of when best to leverage such organizations when requiring on-the-phone interpreting needs.

Language Scientific’s On-Demand Phone Interpreting

According to Language Scientific’s OPI section on the website, customers can “…access real-time, accurate communication with our on-demand phone interpreting, available 24/7 for healthcare, legal, government, travel, and business needs. Our expert interpreters ensure seamless, high-quality support across languages and industries.”

The following are the benefits of the company’s OPI service:

Specialized Services

The company offers On-Demand Phone Interpreting services for various specialized fields including healthcare, government, legal, travel, and business industries.

• Their interpreters are available 24/7, ensuring immediate access to expert communication support.
• This service helps healthcare providers communicate effectively with limited English proficiency patients, enhancing patient satisfaction and reducing the risk of misdiagnosis.
• Government agencies and legal professionals also benefit from this service by complying with language access mandates and ensuring clear communication during proceedings.

Overall, Language Scientific’s On-Demand Phone Interpreting service facilitates seamless communication across language barriers in critical and diverse sectors.

High-Quality Interpreters (aka LEPnetwork™)

Language Scientific provides high-quality interpreters for their On-Demand Phone Interpreting services, ensuring effective communication across various industries.

• These interpreters are rigorously selected and possess a minimum of three years of consecutive interpreting experience in fields such as healthcare, legal, and business.
• They are proficient in over 150 languages and are always available.
• Each interpreter is well-versed in both the source and target languages, as well as the cultural nuances, to ensure clear and accurate communication.

This commitment to excellence helps organizations overcome language barriers and maintain high standards of communication.

Confidentiality

Language Scientific ensures complete confidentiality for their On-Demand Phone Interpreting services.

• All interpreters sign a strict code of conduct and confidentiality agreement to safeguard your privacy.
• This means that any information shared during the interpreting session is kept strictly confidential and not disclosed to any third parties.
• This commitment to confidentiality is crucial for sensitive industries such as healthcare, legal, and government sectors.

By prioritizing privacy, Language Scientific helps organizations maintain trust and security in their communications.

LanguageLine’s On-Demand Phone Interpreting

According to LanguageLine’s OPI section of the website, “LanguageLine founded the over-the-phone interpreting (OPI) industry in 1982. Today, we’re the global leader in phone interpreting services, handling more than two interactions per second.

The following are the benefits of the company’s OPI service:

General Services

LanguageLine Solutions offers On-Demand Phone Interpreting services to help organizations overcome language barriers quickly and efficiently.

• Their services provide access to over 20,000 professional interpreters who are fluent in 240+ languages and available 24/7.
• LanguageLine’s interpreters are vetted and trained to maintain high standards of linguistic quality and cultural proficiency.
• Their services are designed to integrate seamlessly with existing systems, enhancing productivity and ensuring compliance with regulatory requirements.

Immediate Access

LanguageLine Solutions offers immediate access to their On-Demand Phone Interpreting services, ensuring that language barriers can be overcome.

• Their certified interpreters are available around the clock, providing quick and reliable connections.
• The service is designed to integrate seamlessly with existing systems, enhancing productivity and ensuring compliance with regulatory requirements.
• LanguageLine asserts that customers can trust that expert interpretation support is always just a call away.

Wide Range Of Languages

LanguageLine Solutions offers OPI services in over 240 languages.

• Their certified interpreters are fluent and culturally proficient in these languages, ensuring clear and accurate communication1. This extensive language coverage helps organizations communicate effectively with limited English proficient (LEP) individuals. Whether it’s for healthcare, legal, or business purposes.
• LanguageLine asserts that with its service, no language is a barrier to effective communication.

Conclusion

Both Language Scientific and LanguageLine offer robust On-Demand Phone Interpreting (OPI) services that cater to a variety of specialized fields, including healthcare, legal, and government sectors. Language Scientific stands out for its high-quality interpreters, commitment to confidentiality, and specialized services. Meanwhile, LanguageLine offers a vast network of interpreters, immediate access, and wide language coverage.

The choice between these two leading OPI services depends on specific needs, such as the required languages, fields of specialization, and the level of confidentiality needed. By considering the relative benefits of each provider, businesses can make informed decisions to best meet their communication requirements.

Language Scientific is the only OPI service provider with the “Language Expertise Program” network (LEPnetwork™).  Click here if you would like to learn more.